1. Hello. This is John Bates. May I speak with Mr. Wilson, please? – Mr. Wilson is not here right now. (Correct)(Incorrect)
Hello. This is John Bates. May I speak with Mr. Wilson, please? – I'm sorry, but Mr. Wilson is not here right now. (Correct)
2. Hello. Could I speak to Susan Malden, please? – , please. I'll see if she is in. (Correct)(Incorrect)
Hello. Could I speak to Susan Malden, please? – Hold on , please. I'll see if she is in. (Correct)
3. I'm sorry. Mr. Garcia can't come to the phone at the moment. leave a message? (Correct)(Incorrect)
I'm sorry. Mr. Garcia can't come to the phone at the moment. Would you like to leave a message? (Correct)
4. I'm afraid Professor Grimes has just stepped out. Can a message? (Correct)(Incorrect)
I'm afraid Professor Grimes has just stepped out. Can I take a message? (Correct)
5. I'm afraid Barbara is not in. – Can I a message for her, please? (Correct)(Incorrect)
I'm afraid Barbara is not in. – Can I leave a message for her, please? (Correct)
6. Hello! Mary? – . (Correct)(Incorrect)
Hello! Mary? – Speaking . (Correct)
7. Hello, is Mike , please? – Sorry, he's out. (Correct)(Incorrect)
Hello, is Mike there , please? – Sorry, he's out. (Correct)
8. Can I speak to Douglas, please? – There is no one here . (Correct)(Incorrect)
Can I speak to Douglas, please? – There is no one here by that name . (Correct)
9. I'd like to speak to Anne, please. – I'm sorry. . (Correct)(Incorrect)
I'd like to speak to Anne, please. – I'm sorry. You must have the wrong number . (Correct)
10. Can I speak to Betsy, please? – , please. Betsy, phone! (Correct)(Incorrect)
Can I speak to Betsy, please? – Just a moment , please. Betsy, phone! (Correct)